Callhomie (“we,” “our,” “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you use our platform.

By accessing or using Callhomie, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree, please discontinue using our services.

1. Information We Collect

1.1. Information You Provide to Us

When you use our Website, we may collect the following information:

  • Account Information: Email address, username, and password when you create an account.
  • Profile Data: If you become a homie, we may collect additional information such as your bio, expertise, languages spoken, and availability.
  • Payment Details: Payment processing is handled by third-party providers such as PayPal and Stripe. While we do not store your financial data, we collect transaction records for accounting purposes.
  • Communication Data: Messages or inquiries sent to customer support, as well as user feedback, ratings, and reviews.

1.2. Information Collected Automatically

When you interact with our website, we collect:

  • Device & Usage Information: Your IP address, browser type, operating system, time zone, and pages visited.
  • Cookies & Tracking Technologies: We use cookies and similar technologies to improve user experience, personalize content, and analyze site traffic. You can adjust cookie preferences in your browser settings.

2. How We Use Your Information

We use your personal data to:

  • Provide & Improve Our Services: Ensure seamless booking, payment processing, and user experience.
  • Maintain Security & Prevent Fraud: Monitor for suspicious activity, protect against unauthorized access, and enforce platform policies.
  • Personalize Content & Communication: Send notifications, promotional emails, and relevant updates based on your preferences.
  • Comply with Legal Obligations: Respond to law enforcement requests, legal claims, and regulatory compliance requirements.

3. Data Sharing & Third-Party Services

We do not sell or rent your personal data. However, we may share it with:

  • Payment Processors: PayPal and Stripe for transaction management.
  • Analytics Providers: Google Analytics to track and improve site performance.
  • Service Providers: Customer support tools, email marketing platforms, and fraud detection services.
  • Legal Authorities: If required by law, court order, or to protect the rights and safety of users.

4. Data Security Measures

We implement industry-standard security measures, including:

  • SSL encryption to protect data transmission.
  • Secure payment processing via third-party gateways.
  • Access controls to prevent unauthorized account access.
    Despite these efforts, no system is 100% secure. We encourage users to protect their accounts with strong passwords.

5. Confidentiality of Calls

  • Calls are not recorded or monitored by Us.
  • Homies do not have access to user personal details beyond the necessary booking information.
  • Users should avoid sharing sensitive personal or financial information during calls.

6. User Rights & Data Control

You have the right to:

  • Access & Update Your Information: Edit account details at any time.
  • Request Data Deletion: Email support@callhomie.com to remove your account.
  • Withdraw Consent: Opt out of marketing communications at any time.

7. Cookies & Tracking Policy

Cookies help us personalize your experience and improve site performance. You can:

  • Accept all cookies for full functionality.
  • Disable non-essential cookies in browser settings.
  • Delete stored cookies through your device preferences.

8. Changes to This Policy

We may update this policy to reflect operational or legal changes. The updated version will be posted with a revised “Effective Date.” Continued use of Callhomie means you accept these updates.

9. Contact Us

For privacy-related concerns, contact us at:
Email: support@callhomie.com